Our Papanui store!
97 Main North Road
OPENING HOURS
Mon~Fri 9 am ~ 8:30 pm
Sat 10 am ~ 7:00 pm
Sun 12:00 am ~ 6:00 pm
Our St.Albans store!
569 Barbadoes Street
OPENING HOURS
Mon - Fri 10:00 am ~ 8:00 pm
Sat 09:00 am ~ 8:00 pm
Sun 12:00 am ~ 6:00 pm
Our Ilam store!
403B Ilam Road Bryndwr
OPENING HOURS
Mon~Fri 8:00 am ~ 8:30 pm
Sat 9:00 am ~ 8:30 pm
Sun 10:00 am ~ 6:00 pm
Alex Vape Terms and Conditions
Introduction
These Terms and Conditions govern your use of the Alex Vape website and services. By using our website or services, you agree to be bound by these Terms and Conditions.
Eligibility
Our website and services are available to users who are 18 years of age or older. If you are under the age of 18, you may not use our website or services.
Account Creation
To use certain features of our website or services, you may be required to create an account. When creating an account, you must provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Use of Our Website and Services
You may use our website and services for personal, non-commercial purposes only. You may not use our website or services for any illegal or unauthorized purpose.
Intellectual Property
All content on our website and services, including text, images, and videos, is owned by or licensed to Alex Vape. You may not copy, distribute, or modify our content without our express written permission.
Disclaimer of Warranties
We make no warranties or representations about the accuracy, completeness, or timeliness of the information on our website or services. We are not responsible for any damages that may result from your use of our website or services.
Limitation of Liability
In no event shall we be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services, even if we have been advised of the possibility of such damages. Our liability is limited to the amount you paid for the product or service that caused the damages.
Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of New Zealand.
Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at alex@alexvape.com
Alex Vape Shipping Policy
New Zealand
Alex Vape offers free shipping on all orders over $50 within New Zealand.
Australia
Alex Vape offers free shipping on all orders over $150 within Australia.
Shipping Time
Shipping times vary depending on the destination country. Within New Zealand, most orders will arrive within 3-5 business days. For Australia, most orders will arrive within 5-7 business days.
Tracking
Once your order has shipped, you will receive a tracking number. You can use this number to track your order online.
Shipping Damages
If your order arrives damaged, please contact us immediately. We will work with you to resolve the issue.
Returns
If you are not satisfied with your order, you may return it for a full refund within 30 days of receipt.
Collection and Use of Personal Information
Alex Vape collects and uses personal information for the following purposes:
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To provide products and services
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To fulfill your orders
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To communicate with you
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To improve our products and services
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To personalize your experience
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To send you marketing and promotional materials
Types of Personal Information Collected
Alex Vape collects the following types of personal information:
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Information you provide us: We collect personal information from you when you create an account, place an order, or contact us. This information may include your name, email address, phone number, address, and payment information.
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Information we collect automatically: We collect certain information automatically when you visit our website. This information may include your IP address, browser type, operating system, and the pages you visit.
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Information from third parties: We may receive personal information about you from third parties, such as social media platforms or marketing partners.
Use of Cookies
Alex Vape uses cookies and other tracking technologies to collect information about your use of our website. This information may include your IP address, browser type, operating system, and the pages you visit. We use this information to improve our website and to target our marketing efforts.
Sharing of Personal Information
Alex Vape may share your personal information with third parties for the following purposes:
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To fulfill your orders
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To provide customer service
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To send you marketing and promotional materials
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To improve our products and services
Alex Vape will not sell or rent your personal information to third parties for their marketing purposes without your consent.
Security of Personal Information
Alex Vape takes steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These steps include:
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Using secure servers to store your personal information
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Using encryption to protect your personal information during transmission
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Limiting access to your personal information to authorized employees and contractors
Your Rights
You have the following rights with respect to your personal information:
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The right to access your personal information
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The right to correct your personal information
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The right to delete your personal information
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The right to restrict the processing of your personal information
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The right to object to the processing of your personal information
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The right to data portability
You can exercise your rights by contacting us at alex@alexvape.com
Changes to this Privacy Policy
Alex Vape may update this privacy policy from time to time. Any changes will be posted on this page.
Contact Information
If you have any questions or concerns about this privacy policy, please contact us at alex@alexvape.com